Shipping Policy

• Upon placing your order, you will receive an order confirmation email.
• We will pre-authorize your credit card for the purchase amount.
• Our team will promptly confirm the availability of the item(s) with our suppliers.
• If your item is in stock, we'll process the charges to your credit card and initiate shipment within five business days.
• You'll receive an email with tracking information within 24 hours of your order leaving our warehouse.

• Currently, we only offer shipping within the United States. We do not ship internationally.

•  To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
•  Contact us at sales@pizzaovenzone.com to initiate a return. Returns must be sent to the address provided.
• Items must be returned within 30 days of delivery and meet eligibility criteria as described in our return policy.
• Exchanges are available only for defective or damaged items. Customers are responsible for return shipping costs.

• Refunds will be issued to the original credit card used for the transaction upon receipt and inspection of the returned item.
• Items returned outside the designated process or 30-day period are not eligible for a refund.

•  If your order has already shipped, you (the buyer) will be responsible for return shipping charges.
• Refunds will only be issued to the original credit card used for the transaction.

•  Inspect your oven upon delivery. Document any damage and notify us within 24 hours.
• Save the damaged product and original packaging for inspection and resolution.

For further assistance, contact us at sales@pizzaovenzone.com or call (646) 655-9943. We're here to ensure your satisfaction with every purchase.